Empowering Patients, Enhancing Outcomes
Comprehensive Patient Support Program designed to improve patient outcomes and enhance satisfaction.
Our Services
Medication Adherence
Track patient compliance, send automated reminders, and intervene early to reduce treatment gaps.
Boosting Cardiovascular Drug Adherence by 25% with AI-Driven Patient Engagement
How we helped a global pharma company reduce treatment gaps and improve compliance
- Deployed AI-powered SMS/email reminders synced with EHR refill data.
- Trained nurses & patient support to conduct personalized follow-ups for high-risk patients.
Adherence Rate
25%
Increase in adherence within 6 months.
Disease Management
Provide personalized care plans, remote monitoring, and clinician alerts for high-risk patients.
Retaining 90% of Patients in a Diabetes Remote Monitoring Program
Addressing high dropout rates with personalized digital tools for a diabetes therapy innovator
- Launched a HIPAA-compliant app for symptom tracking and telehealth consultations.
- Integrated clinician alerts for abnormal glucose readings.
HbA1c levels
18%
Improvement in average HbA1c levels across the cohort.
Hotline
hotline for adverse event reporting, prescription refills, and general inquiries.
Deliver Patient Care Hotline for an Oncology Biotech
Hotline with AI triage and AE reporting workflows for Oncology Biotech
- Implemented AI triage to categorize AE severity and route cases to pharmacovigilance teams.
- Automated EMA/FDA submission workflows with audit trails.
Case Accuracy
99%
Accuracy in case documentation
Educational & Awareness
Deliver HIPAA-compliant disease-specific resources via SMS, email, patient portals, and social media
Cutting Dosage Confusion Calls by 40% for a Rare Disease Therapy
Transforming patient understanding with multilingual, compliance-approved resources.
- Created animated video tutorials and illustrated PDF guides in 5 languages.
- Delivered content via secure patient portals and SMS links.
Patient Satisfaction
32%
Increase
Data Analytics
Insights to track engagement and predict risks
Predictive Analytics Slashes Patient Dropout by 30% for a Generic Drug Manufacturer
Identifying at-risk patients early to improve retention for a hypertension treatment.
- Built a predictive model flagging patients at risk of discontinuation.
- Automated outreach campaigns for targeted interventions.
Treatment discontinuation rates
30%
Rreduction
Patient reacquisition costs
$2M
Annual savings
Reimbursement & Access Support
Streamline prior authorization, copay assistance, and benefits verification to boost patient access
70% Faster Prior Authorization for a Specialty Pharmacy
Eliminating delays in patient access with AI-driven benefits verification.
- Deployed AI tools to auto-populate prior authorization forms using EHR data.
- Assigned dedicated liaisons to resolve payer disputes in real time.
Prior authorization processing time
70%
Reduction
Access speed
95%
Improvement
Your Trusted Partner
End to end Patient Support
From routine follow-ups to adverse event reporting, we manage it all.
Compliance-First
Operate under global regulatory frameworks (FDA, EMA, HIPAA) and Local code of practice; Dedicated teams trained in pharmacovigilance and data privacy
Cost Efficiency
Reduce cost per patient while improving patient outcome with our Solution Pati™
Scalable & Secure
GDPR-ready platforms with audit trails to ensure transparency; Dedicated teams trained in pharmacovigilance and patient engagement
Compliant Patient Support Services for Pharma in APAC
Drive patient outcomes and regulatory compliance with managed patient support services designed for pharmaceutical companies. We specialize in medication adherence monitoring, chronic disease management, and hotline support, all delivered under strict FDA, HIPAA, and GDPR frameworks. Our data analytics and reimbursement solutions reduce operational costs by up to 40% while ensuring audit-ready transparency. Explore case studies showing 25%+ adherence improvements and 50% faster adverse event reporting—proven results trusted by global pharma leaders.
Meet our experts
Engineering impact where it matters most
Whether you need to improve patient adherence or scale a global social impact program, fragmented tools will not get you there. Partner with KY & Company for the proprietary technology and managed experts you need to drive real outcomes.
