Client-first Insurance Management Efficiency
Efficiently manage any insurance plans by placing clients first. Our AI platform automates applications, personalises plans, delivers prompt customer service, and predicts insights with collected data to optimise workflows, combining efficiency with exceptional service.
Critical Pain Points in Insurance Management
Nobel transforms insurance management through its integrated platform, combining a centralised database, real-time dashboards, AI-powered predictive analytics, and an elevated customer experience. Addressing the struggles of insurance agents and claimants. Nobel enables a 100% compliance rate, a 84% reduction in churn rate and review time, and up to 70% quicker underwriting and settlement time. Bringing quick yet customer-focused insurance plans whilst remaining, if not increasing, service quality.
Fragmented Claims Processing
Manual and fragmented processes across multiple departments are causing delays, errors, and resource waste. Payment delays from incomplete documentation or prolonged negotiations disrupt cash flow, make operational costs harder to meet, and strain payer relationships.
Poor Customer Experience & Retention
Customers expect fast, personalised, and empathetic service. However, they are met with slow settlement speed (60% dissatisfaction rate), unpleasant closing process (45% dissatisfaction), resulting in high customer churn (30% claimants switch insurers, 47% consider switching).
Inefficient Underwriting Process
The underwriting process is under ageing systems and inefficient workflows. 40% of underwriters’ time is spent on non-core administrative tasks, 60% of underwriters believe their tools and processes need improvement, amounting to $160B in efficiency losses over five years.
Efficient and Customer-Centric Insurance Management
Insurance Agents : Organised Workflow + Customer Management
Centralised Repository + Dashboard
Centralised database to aggregate customer data (e.g. medical records, credit scores), documents (e.g. photos, invoices) to eliminate manual entry. Integrating with AI to extract data(e.g. denial reasons) to view on a centralised dashboard to gain data-driven insights(e.g. use DocuSign to reduce denials due to improper documentation)
Elevated Customer Experience
Experience sped up underwriting and settlement with automated document verification & compliance checks. Personalise claiming services with omnichannel communication via SMS/email/phone, provide automatic status updates (e.g., “Car repair is 50% complete”) and send automated post-closing messages (e.g., “How was your experience at XXX?”).
Streamline Time-Consuming Processes
Streamline fragmented claiming/underwriting/settlement processes (e.g. documentation, data collection) across departments to reduce delays, errors, and resource waste, significantly increasing efficiency, addressing the dissatisfaction of 60% claimants.
Claimants : Personalised + Smooth Experience
Effective Communication
The entire experience allows communication through their preferred channel, access to information at every application stage, prompt responses to their concerns and appreciation for their feedback.
Game Changer
Nobel tracks operational, strategic, and predictive KPIs to measure success. We let the numbers speak for themselves.
Exclusive features
1
Process Automation
Automate underwriting, documentation, and closing processes to reduce administrative effort by 75%, increase settlement efficiency by 80%.
2
Customer Relationship Management
Meet customer demands with omnichannel communication, real-time updates and prompt customer service.
3
AI Predictive Analysis
Gain data-backed strategies to understand customers, optimise resource allocation and company operations.
