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Patient Support Program

KY & Company Patient Support Program in Hong Kong

Empowering Patients, Enhancing Outcomes

Comprehensive Patient Support Program designed to improve patient outcomes and enhance satisfaction. Our key features include:

Our Services

Medication Adherence Monitoring

Track patient compliance, send automated reminders, and intervene early to reduce treatment gaps.

Chronic Disease Management

Provide personalized care plans, remote monitoring, and clinician alerts for high-risk patients.

Hotline Support

hotline for adverse event reporting, prescription refills, and general inquiries.

Educational Content Delivery

Deliver HIPAA-compliant disease-specific resources via SMS, email, patient portals, and social media

Data Analytics

Insights to track engagement and predict risks

Reimbursement & Access Support

Streamline prior authorization, copay assistance, and benefits verification to boost patient access

Your Trusted Partner

End to end Patient Support

From routine follow-ups to adverse event reporting, we manage it all.

Compliance-First

Operate under global regulatory frameworks (FDA, EMA, HIPAA) and Local code of practice; Dedicated teams trained in pharmacovigilance and data privacy

Scalable & Secure

GDPR-ready platforms with audit trails to ensure transparency; Dedicated teams trained in pharmacovigilance and patient engagement

Cost Efficiency

Reduce cost per patient while improving patient outcome

Patient Support Program

Pati, Digital Patient Support Program

Patient access & adherence solution For BioPharma

Learn more

Patient Support Program Overview

Medication Adherence
Disease Management
Hotline
Education & Awareness
Data Analytics
Reimbursement & Access Support

Medication Adherence

Medication Adherence

Boosting Cardiovascular Drug Adherence by 25% with AI-Driven Patient Engagement

How we helped a global pharma company reduce treatment gaps and improve compliance

  • Deployed AI-powered SMS/email reminders synced with EHR refill data.
  • Trained nurses & patient support to conduct personalized follow-ups for high-risk patients.
Adherence Rate

25% increase in adherence within 6 months.

Disease Management

Disease Management

Retaining 90% of Patients in a Diabetes Remote Monitoring Program

Addressing high dropout rates with personalized digital tools for a diabetes therapy innovator

  • Launched a HIPAA-compliant app for symptom tracking and telehealth consultations.
  • Integrated clinician alerts for abnormal glucose readings.
HbA1c levels

18% improvement in average HbA1c levels across the cohort.

Hotline

Patient Support Hotline

Deliver Patient Care Hotline for an Oncology Biotech

Hotline with AI triage and AE reporting workflows for Oncology Biotech

  • Implemented AI triage to categorize AE severity and route cases to pharmacovigilance teams.
  • Automated EMA/FDA submission workflows with audit trails.
Case Accuracy

99% accuracy in case documentation

Educational & Awareness

Educational & Awareness

Cutting Dosage Confusion Calls by 40% for a Rare Disease Therapy

Transforming patient understanding with multilingual, compliance-approved resources.

  • Created animated video tutorials and illustrated PDF guides in 5 languages.
  • Delivered content via secure patient portals and SMS links.
Patient Satisfaction

32% increase

Data Analytics

Data Analytics

Predictive Analytics Slashes Patient Dropout by 30% for a Generic Drug Manufacturer

Identifying at-risk patients early to improve retention for a hypertension treatment.

  • Built a predictive model flagging patients at risk of discontinuation.
  • Automated outreach campaigns for targeted interventions.
Treatment discontinuation rates

30% reduction

Patient reacquisition costs

$2M annual savings

Reimbursement & Access Support

Reimbursement & Access Support

70% Faster Prior Authorization for a Specialty Pharmacy

Eliminating delays in patient access with AI-driven benefits verification.

  • Deployed AI tools to auto-populate prior authorization forms using EHR data.
  • Assigned dedicated liaisons to resolve payer disputes in real time.
Prior authorization processing time

70% reduction

Access speed

95% patient satisfaction

Compliant Patient Support Services for Pharma in APAC

Drive patient outcomes and regulatory compliance with managed patient support services designed for pharmaceutical companies. We specialize in medication adherence monitoring, chronic disease management, and hotline support, all delivered under strict FDA, HIPAA, and GDPR frameworks. Our data analytics and reimbursement solutions reduce operational costs by up to 40% while ensuring audit-ready transparency. Explore case studies showing 25%+ adherence improvements and 50% faster adverse event reporting—proven results trusted by global pharma leaders.

Meet our experts

Mike Kwok

Mike, our Founding Director, aligns digital solutions with client needs. With 14+ years of technology consulting experience, he is seasoned digital transformation expert with a background in healthcare technology and innovation. With extensive experience in leveraging digital solutions to optimize patient care and support programs, he specializes in integrating cutting-edge technologies to enhance the overall patient experience and outcomes.

Mark Chen

Professor Chen is a distinguished rare disease specialist and researcher known for his expertise in diagnosing and managing complex genetic conditions. With a background in genetic medicine, he offers valuable insights into treatment options, clinical trials, and patient advocacy for rare diseases.

Julia Pate

Dr. Patel is a seasoned reimbursement and insurance expert specializing in navigating coverage challenges for genetic testing and treatment. With a focus on patient advocacy and financial assistance programs, she helps individuals access the resources they need to manage rare genetic conditions effectively.

Simply Intelligent

Dive into an experience that sets us apart in an ever-evolving landscape.
At KY & Company, we don’t just offer solutions; we redefine possibilities intelligently.

Get In Touch

Manage

We offer comprehensive management services to ensure your digital initiatives are executed seamlessly and efficiently. Our team provides ongoing support, monitoring, and optimization of your digital solutions. We focus on performance metrics and continuous improvement, helping you adapt to changing market conditions and maximize the return on your digital investments.

Develop

Our development services turn ideas into reality through robust technology solutions. We employ agile methodologies to ensure flexibility and responsiveness throughout the development process. Whether creating custom software, integrating systems, or building scalable applications, we prioritize quality and security, ensuring that your digital solutions are reliable and future-proof.

Design

In our design phase, we focus on creating user-centric solutions that enhance customer experiences and streamline operations. Our team collaborates closely with stakeholders to conduct usability testing, AB testing and hence develop intuitive interfaces and workflows. We utilize design thinking methodologies to ensure that every solution is not only functional but also aesthetically pleasing, fostering engagement and satisfaction among your users.

Advisory

Our advisory services provide expert guidance to help organizations navigate the complexities of digital transformation. We assess your current digital landscape, identify opportunities for improvement, and develop tailored strategies that align with your business goals. Our team leverages industry best practices to ensure you are well-equipped to embrace innovative technologies and drive sustainable growth.